A Management System for the Information Business ISBN 1933703032
The book is a completely refurbished commemorative edition of the 20th anniversary of its original publishing. Get your copy now and gain a better understanding of the roots of ITSM, ITIL, and their common source |
V3 Official Introduction to the ITIL Service Lifecycle ISBN 9780113310616
This title introduces ITSM and ITILŪ, explains why the service lifecycle approach is best practice in today's service management and makes a persuasive case for change. After showing high level process models it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making and then the principles behind design & deployment and operation & optimization. |
A Practical Guide for Quality Improvement ISBN 1933703105
This book provides a solid grounding for anyone who is responsible for managing the quality of an organization, a service, or the people who build or operate those services. |
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